• Provide exceptional customer support via calls, emails, chats y social media
• Build positive y long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest y greatest customer happiness practices
• Maintain working knowledge of our client’s products y services
• Communicate with developers y other departments of various IT companies

What you need to succeed in this role:

• Excellent Dutch and English (both C1 level, written y spoken)
• Technical background
• Analytical y research skills
• Positive y responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) y a stable internet connection (minimum 50 Mbps–download y 40 Mbps–upload)

Will be a great plus:

• Experiencia in SaaS
• Experiencia with CRM systems